FAQ

How far is it from the centre?
We are located in the heart of the tourist and commercial centre of Madrid.
100 metres from the Royal Opera House.
150 metres from the Royal Palace.
400 metres from Puerta del Sol.
500 metres from Plaza Mayor, Gran Vía, Callao.
Is the metro close to the hotel? Which station should I use?
The Opera metro station is just 50 metres from the hotel.
How far away are the main museums of the city?
About 12-15 minutes on foot: Museo del Prado, Reina Sofía, Thyssen and Caixa Fórum.
How much does a taxi cost from the airport and how long does it take?
It costs around €30 and takes approximately 30 minutes.
And from the Atocha station?
From Atocha it costs around €10 and takes approximately 15 minutes.
Are there rooms for smokers?
All rooms are non smoking
Is your hotel adapted for disabled guests?
Yes it is. Request an adapted room when making your reservation. We have adapted rooms for disabled guests and people with reduced mobility.
Can I leave my luggage when I leave the room?
At reception there is a left-luggage service where you can leave your luggage for as long as you want with no extra cost.
Is there a car park close to the Hotel Opera? How much does it cost per day?
The Opera car park is just 50 metres away and the Plaza de Oriente car park is 100 metres away. The daily rate is approximately €27.
Is there an Internet point for guests?
In the lobby there is a Business Corner with two points which guests can use free of charge.
Is there a high-speed Internet connection in the rooms?
All the rooms of the Hotel Opera have a high-speed Internet connection for free use by guests.
What is the check-in and check-out time?
Check-in at 12.00 (midday) and check out 12.00 (midday).
Can I leave my room later?
Please consult reception.
What languages are spoken in reception?
Spanish, English, German, French, Italian.
Is there an airport transfer service?
At reception you can hire the Airport Transfer service by reserving it with 24 hours notice.
How can I surprise my partner during our stay at the Hotel Opera?
Tell us and we will advise you personally. We have special rooms with a Jacuzzi on the terrace on the top floor of the hotel with incredible views of the whole of Madrid and a wide range of services. How about a Musical Dinner with your partner on the terrace of one of these rooms? A luxury which you will not regret.
Can I reserve any service in the city from reception?
Both in the city and outside Madrid. Cars, trips, show dinners, reservations in other hotels in other cities…
What are the opening times of the gym and the sauna?
The opening times of both services is from 7am to 11pm.
Are they free services?
The gym is a free service for our guests. The Finnish Sauna is as additional service with a price of €5 for approximately 30 minutes and it is necessary to make a reservation in reception.
If we have something in the cafeteria or El Café de La Ópera restaurant, can I add it on to my room bill?
Absolutely. When you leave the hotel you will have a detailed list of all the services that you have used during your stay.