Legal Notice

Hotel Ópera Madrid

Terms and conditions

INTRODUCTION

In accordance with Article 10 of Law 34/2002, of July 11th, on the Information Society and Electronic Commerce Services, the following is the identification data of the company that owns the domain www.hotelopera.com:
The contractual clauses established below have been drafted according to the requirements of good faith. If you wish to make any inquiries about the content, interpretation, or modification of this contract, you can contact us via email at the following address: attachedaddress@hotelopera.com.
The clauses relating to the main object of the contract, price, and services provided, as well as those relating to the services or goods to be provided as consideration for the price, cannot be altered or modified.
The express acceptance of the Booking Conditions for Online Reservation services will occur when confirming the booking by pressing the CONFIRM button, and implies full and unconditional acceptance of the present booking conditions in the version published at the time of the contracting and booking process. For this reason, the User must carefully read these conditions since without prior and express acceptance of them, the reservation cannot be carried out.
Users are obligated to use the online booking service as determined by the Law, and the booking service conditions, and in accordance with public order rules, based on morals and good manners. The company Ramón Carús and Cía. S.A. may deny access to its website if the user does not comply with the terms of use.

Privacy Policy

The company Ramón Carús and Co. Inc. guarantees the confidentiality of personal data, and will comply with Spanish regulations regarding the protection of personal data against third parties. The user acknowledges and accepts, in accordance with the provisions of Organic Law 15/1999 of December 13, on the Protection of Personal Data, and its implementing regulations, that their personal data will be incorporated into a file owned by Ramón Carús and Co., in order to proceed with the requested reservation and to carry out an offer of personalized products and services, as well as to improve the relationship with its customers. The user has the right to access, rectify, cancel and oppose their personal data by sending an email to the attached address direccion@hotelopera.com.
Ramón Carús y Cía. S.A. is not responsible for possible errors or security deficiencies that may occur due to the use, by the user, of an outdated or insecure browser. We are not obliged to monitor and do not monitor in advance the absence of viruses or elements in the content that could alter the software or hardware of users or people who visit the pages, therefore we are not liable for damages of any kind that may arise from it.
All the information contained on the website www.hotelopera.com is protected by copyright or other intellectual property rights, which belong exclusively to Ramón Carús and Co. S.A.

WARRANTY POLICIES, PAYMENTS, EARLY CHECKOUT, CANCELLATION OF RESERVATIONS, AND GROUPS

The user is solely responsible for the use of the services, links and hypertext included on this website. RAMÓN CARÚS Y CÍA, S.A. is not responsible for the illegitimate use that third parties may make of said material.
Nor RAMÓN CARÚS Y CÍA, S.A. or any other party involved in the creation, production or supply of this website will be responsible for the damages, costs, losses or direct responsibilities nor the indirect or punitive unforeseen events that could occur due to the access or use of this website.
RAMÓN CARÚS Y CÍA, S.A. does not guarantee the accuracy of the material contained on this website. Also, RAMÓN CARÚS Y CÍA, S.A. will not be responsible for the damages or virus that could infect your computer or any other device of yours due to the use or download of any material on the website.
Early check-outs must be notified at Reception, at least, with a (1) day in advance. In case of cancellation outside of this period or failure to appear at the hotel on the reserved date, the User authorizes Ramón Carús y Cía. S.A. (hotel owner) to charge the credit card, whose details have been provided as a guarantee of reservation, the amount plus tax of the first night’s stay according to the agreed price in the reservation, as cancellation fees and as compensation for damages.
In the same way, Ramón Carús y Cia. S.A. (owner of the hotel) reserves the right to charge to the credit card provided as a reservation guarantee, the services and items consumed during the client’s stay at the hotel that have not been paid for upon the client’s departure.
Reservations of 3 or more rooms made through the website or a combination of other booking channels are considered GROUP reservations, so the hotel reserves the right to process them as a GROUP. The corresponding department of Ramón Carús and Co. Inc. will contact the customer to verify and manage the payment of the reservation. GROUP reservations must be fully prepaid at the time of booking and do not allow for cancellations or modifications afterwards.
Ramón Carús y Cía. S.A. reserves the right to use the credit card provided as a guarantee for the reservation to manage the collection of it.
In case the card is not valid, Ramón Carús and Co. S.A. will automatically cancel the reservation.

Copyright

All the audio-visual material, trademarks or any element subject to intellectual or industrial property included on this website belongs to RAMÓN CARÚS Y CÍA, S.A., or has enough rights for its use. The reproduction of said material is only allowed exclusively for personal use and any unauthorised modification, copy, rental, loan, transmission or diffusion is strictly prohibited.

Privacy

RAMÓN CARÚS Y CÍA, S.A. informs you that all the personal data received through any form on this website will be handled with the most strict confidentiality in accordance with the entity’s privacy policy as well as with Organic Law 15/1999, of December 13th, of Personal Data Protection. This data will be included in a file which is registered at the Registro General de la Agencia de Protección de Datos (General Registry of the Data Protection Agency). The main purpose of its creation, existence and maintenance is the handling of personal data with the objective of being able to manage the accommodation bookings that are made on this website or to send promotional messages. The recipients of this information are all assigned, registered, holders and contributors of all the departments and associated bodies in which the entity is organised, as well as the official bodies that require the assignment by law. Through the submission of the form, the sender agrees to the automated and documentary data processing of the details included on our database. We may use third-party service providers to process your personal information on our behalf. For example, we may share some information about you with these third parties so that they can contact you directly by email regarding your stay (for example: to obtain post stay reviews about your travel experience). RAMÓN CARÚS Y CÍA, S.A. informs you that you have the right to access, modify and cancel your details as well as to notify any alteration or modification which may occur. To exercise such rights and any clarification, you can send an email to: adjuntodireccion@hotelopera.com.
If the company Ramón Carús and Co. Ltd. is unable to provide the services contracted under the agreed conditions, Ramón Carús and Co. Ltd. undertakes to provide the user with accommodation in another establishment with similar characteristics as compensation for damages and losses.
Both parties agree not to claim any other amount derived from damages caused in the event of early cancellation by the user and impossibility of providing the rooms and service contracted by Ramón Carús and Co. S.A.
All prices of the services or offers included on the website will only be valid for as long as they remain accessible to users of the Online Booking service, for their effective hiring. Once the reservation is made through the system, and accepted by the user, they must print the Booking Voucher that will serve as proof of the contracted services and reservation. If this Voucher is not presented at the hotel reception upon arrival, the hotel will not be responsible for any errors related to the reservation. The Voucher will include all the reservation data, such as start and end date of the stay, rooms and services contracted, number of people, booking price, and other data reflected in the reservation, and to which the parties are bound.

REQUEST FOR A CRIB OR EXTRA BED:

The request for a cot or extra bed in your reservation will be subject to availability by the chosen hotel, which will inform you within a maximum of 24 hours whether they can confirm your request or not, indicating the price supplement if applicable. Until that moment, your reservation will be confirmed based on the chosen room type, pending confirmation of the availability of the extra bed.
The request for hiring or booking of additional services not included in the Online Booking System, will be made directly by the User at the hotel itself.
If one or more of the clauses included in the general contracting conditions of the Online Reservation System are declared null, in whole or in part, or ineffective, this will only affect that provision, maintaining everything else, in the same terms, and generating the same obligations.

APPLICABLE LAW AND JURISDICTION:

The rules and clauses contained in the Online Booking system, the general conditions of contracting, and all the content of the Web page, are subject to and governed by Spanish law; for the interpretation of the same, the resolution of disputes that may arise regarding their validity, execution, compliance, resolution, total or partial, etc., the user and Ramón Carús and Cía. S.A., expressly waive their own jurisdiction or any other that may correspond to them, and expressly submit to the competence and jurisdiction of the Courts and Tribunals of Madrid Capital.

GENERAL TERMS AND CONDITIONS FOR ONLINE RESERVATION SERVICE

By accepting the present contract, the User declares and accepts:

Being of legal age, according to the current legislation of your nationality, having full legal capacity and ability to act, sufficient to be bound by this contract and reservation. It declares that it has understood the Procedure of Use of the Online Booking system and the General Conditions of Contracting the Online Booking Service, all of which are integral parts of the contract.
The User declares that all data provided to Ramón Carús and Co. S.A., including those related to the credit card, to make the reservation and the contract are accurate, that they are acting as an individual and not through third parties.
The reservation is confirmed and guaranteed with a VALID credit card provided during the booking process and owned by the same person who made the reservation and will be staying at the establishment. The customer must present the same card at the time of check-in to verify its ownership. If they are not the cardholder, they must provide a new card and pay the full amount of the reservation.
The credit card details are collected in order to guarantee your reservation. However, the User authorizes Ramón Carús y Cía. S.A. to charge the cancellation fees to their credit card, as described in the Cancellation Policy section.